F.A.Q

1. I HAVE A QUESTION ON A PRODUCT

- I would like to be sure I choose the right size?

XS or S? M or YOU? To allow you to choose the right size for you, we have created a size guide. To access it, click here .

Ouch, the size I chose is too small/large, what can I do?

Direction the return page! You will find there all the useful information to make your return.

Can I wash the new turban/headband I cracked on?

All our maintenance tips are available here .

- I would like to know what fabrics are made with Babyontop turbans and headbands?

We take special care in the selection of our fabrics. The majority of our products are made of cotton and we use spandex for elasticity.

- Oh ! I received a defective product, what should I do?

Direction the contact page! Our teams are at your disposal to identify what is wrong. If it is a manufacturing error, we will immediately send you a new shipment of a new item. And if your item is no longer in stock in our shop, you can choose a similar product up to your purchase price.

2. I HAVE A QUESTION ON THE ORDER

- How can I place my order online?

Nothing could be simpler, follow the guide in just a few clicks! To place an order on www.babyontop.com, you must:

1/Make your choice:

- Click on the product (s) of your choice

- Select the desired size

- Click on"Add to basket"

Once the product (s) have been added to your basket, you can either:

- Continue shopping on the site. For each new item chosen, you will have to follow the same path (select your size and add to the cart).

- Complete your order by clicking on the"Pay"button.

2/Confirm your order:

- Enter your delivery details. At this stage you can choose to use one of our express payment solutions. Currently Paypal Express & Amazon Pay are offered.

If you already have an account, you can identify yourself by clicking on"Open a session"with your username (email address) and password.

- Choose your delivery method

- Click on"Continue to shipping"

- Choose your delivery method. At this stage, if you have a promo code, you can insert it in the box"Gift card or promo code"

- Click on"Continue to payment"

- Choose your payment method

- Confirm your order by clicking on the"Pay now"button. That's it. Your order goes into processing:only a few days to wait before opening your package, yay!

- I would like to modify or delete an article from my order, how do I do this?

Ouch, we are sorry but once validated, your order can no longer be modified. You can therefore no longer modify, delete or add articles.

Heck, I made a mistake in my delivery address, how can I change it so that it is delivered to the correct address?

Do not panic ! You can change your delivery address. For this, nothing could be simpler:send a request to change your address to relations.clients@babyontop , specifying your order number and the new address to update in your order.

Where can I follow the progress of my order?

Still in our hands or in that of the postman? To follow the adventures of your package, go to the notification you received by email with your tracking number and click on the link provided.

How do I cancel my order?

Your order being processed, you can no longer cancel it. You must wait to receive it, return it to us and be reimbursed according to our reimbursement conditions.

How can I view my invoice?

Nothing's easier ! Your confirmation email serves as an invoice. You can also request a digital copy from our Customer Service at relations.clients@babyontop.com

I have not received my order, what should I do?

1, 2, 3, 4, 5 working days after shipping and, depending on the delivery method chosen, you still haven't received your package? You can check the tracking of your package via the link provided in the shipping email. If an anomaly has been identified in the follow-up, you can then either contact the Post Office if your package is still there, or our customer service if the package has already returned to our warehouse. In general, the Post Office keeps a package for 2 weeks before sending it back to us.

I received my damaged order, what can I do?

So that we can find a solution as quickly as possible, you must make reservations with the Post Office and notify our customer service. Find all of our contact channels here .

I have a promo code that does not work, what can I do?

Is your code still valid (deadline) and the conditions of the offer are fulfilled? Have you thought about checking the reported items on which our promo codes do not work? If your promo code still doesn't work, you can contact our customer service here .

3. I HAVE A QUESTION ON DELIVERY

When will I receive my order ? What are your delivery times?

All delivery information is available here . Come on Hop!

Where can I have my package delivered?

- At home:we deliver your package directly to you according to the delivery method chosen when paying for your order. We deliver in mainland France (excluding DOM TOM), including Monaco, Corsica, Europe and all over the world.

What are the delivery rates?

All delivery information is available here . Come on Hop!

Oh ! I am missing an article, my delivery is not in conformity:what should I do?

Are your items neither the delivery note nor your order? Are you missing items? Our customer service is at your disposal to find a quick solution.

4. I HAVE A QUESTION ON PAYMENT

With what means of payment can I do my shopping on www.babyontop.com?

You can pay for your purchases using one of the payment methods below:

- By credit card. You have the choice between:

- By if you have a PayPal account.

- By if you have activated this option on your bank card.

- By if you have an Amazon Pay account.

Is paying online secure?

- You can pay with your eyes closed! We use the Stripe solution to guarantee 100% secure online payment:securing by SSL encryption (Secure Socket Layer) protects all data related to means of payment. Your bank data therefore never pass through Babyontop's computer system.

5. I HAVE A QUESTION ON EXCHANGE AND RETURNS

Returns:

How do I return my item or order for a refund?

All return information is available here . Come on Hop!

How much time do I have to return a product?

14 days all round! You can return the product (s) with which you are not satisfied, within 14 days of receipt of your order. You will be reimbursed within 30 days of sending your package.

Are there any fees for returns?

Yes, the return costs are your responsibility.

How soon will I be reimbursed?

30 days all round! You will receive your refund within a maximum of 30 days following the redirection of your package. We reimburse you by the same means of payment as that used for your purchase.

Trades:

How can I exchange a headband/turban that I don't want to keep?

Isn't love between you? You can of course exchange the unworn, unwashed, non-personalized item (s) at the following address:

THE5K

17 avenue de la Duchesse du Maine

92330 Seals

France

How long can I exchange a turban/headband?

14 days all round!

6. I HAVE A QUESTION ON MY ACCOUNT

I forgot my password, how do I log into my account?

We have everything planned! And a few clicks are enough to make a fresh start. Start by clicking on"My account"at the top of the site then"Forgot your password". You can then enter your email address on a new page. A few minutes later, you will receive an email with a link to reset your password. We apologize in advance:it may take a little longer during peak periods (private sales, sales, promotions).

How can I delete my account?

Nothing could be simpler, just contact our customer service using the contact form on the website www.babyontop.com. And bim, your account will be deleted as soon as possible.

7. I HAVE A QUESTION ON THE LOYALTY PROGRAM

For the moment we do not offer a loyalty program. But do not panic ; there’s a super cool in the works. Do not miss your emails, you will be informed of its launch if you have subscribed to our newsletter. In addition, we regularly reward our loyal customers with wonderful surprises.

8. I HAVE A QUESTION ABOUT MY PERSONAL INFORMATION

What rights do I have on my account and my personal data at Babyontop?

In accordance with the Data Protection Act of January 6, 1978 modified by the law relating to the protection of personal data of June 20, 2018 and the provisions of the General Regulations on Data Protection of April 27, 2016, you have a right to access, rectification, opposition, limitation of processing, erasure and portability of your data that you have provided to Babyontop. You also have the right to provide directives concerning the fate of your personal data after your death.

How to exercise my rights on my personal data?

If you want to exercise your rights, you can send a request by specifying your surname, first name, email, address and attaching a double-sided copy of your identity document to:

- By mail:THE5K, 17 avenue de la Duchesse du Maine - 92330 Sceaux;

- By email to the following address:relations.clients@babyontop.com

I no longer wish to receive Babyontop offers, how can I unsubscribe?

Snif! If you no longer wish to receive offers from Babyontop, you can either click on the"unsubscribe"link at the end of each email, or write us a quick note at the above address or by email at next:contact@babyontop.com We nevertheless hope to have the pleasure of seeing you on board again one day soon, see you soon!

For more information on data protection policy, click here .