FAQs

FAQ

How do I care for my Turban/Headband?

We always suggest spot cleaning as necessary. Lay flat to dry. Please only wash the band. Do not place in a washing machine as it will ruin the knot.

If something is out of stock, will it return?

We try our best to restock the popular "solids" as soon as possible. Usually these restocks happen in 2-3 weeks. However, most prints are limited and once they sell out, they are gone for good.

What is your return policy?

We want you to love your experience with Babyontop! If for any reason you are not happy with your purchase, please email hello@babyontop.co within 7 days of receipt to schedule a return. Please let us know your order number and which item/s you'd like to return. Proof of purchase is required for all returns and customers are responsible for return shipping charges.
We can offer a refund for returns started within 7 days of receipt. The item must be in brand new condition and unworn.
If your order is past 7 days of receipt and within 30 days, we can offer a store credit for your return of unused, regular priced items. After 30 days, we can no longer offer returns.
All sale items and Gift Card orders are a final sale.

Coupon Codes & Gift Card Policy

If you have a discount code, please confirm that it has been applied to your order. We aren't able to apply codes after an order is placed. If your code isn't being applied to your order, please contact us before completing the order.

We are not able to combine orders or apply the same code to multiple orders.

All Gift Card purchases from the website are final sale

How long does it take to get my order?

Please verify that your items and shipping address are correct prior to completing your order. Once the order is placed, it is unlikely we'll be able to make changes before it ships!

All orders in are shipped within 5 business days, excluding major sale events.
Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout.
International orders may also be subject to an additional customs charge upon delivery. We are not provided with information about if, when or how much will be charged. Please contact your Customs Office for information about your country's policies on this. We will not credit or refund any additional amounts charged on the delivery of the package.
We are not responsible for packages delivered to an incorrect address.
Packages marked as delivered, but are 'not received' are the customer's responsibility to locate. Once the package leaves our hands we are no longer liable. Please contact your local post office to escalate an investigation on your behalf. We are not able to track down lost packages on our end.
We do not issue refunds on lost packages.

If you are in a time crunch, please feel free to contact us ahead of time to ensure that your Turban/headband will arrive in time for a special event. We can verify that the items you'd like are in stock, and we will do our best to get your order out as quickly as we can!

Is this the right color?

We have a lot of options and pride ourselves in the ability to continue to offer new bows weekly. Please understand that all computer monitors can display colors slightly different from what they actually are. We try our very best to keep them as accurate as possible.
We like to offer the advice of choosing a complementary color, or a less dominant color when you are trying to coordinate your accessories with an outfit.

Is this the right size?

We try our best to provide accurate details regarding the different bows we offer. Every fabric is unique, which means they may stretch and fit differently from bow to bow. If there is ever a bow with less stretch, we will describe it in the item listing.
All Turbans are hand made and double checked to match the required size measurement. However, they may vary slightly depending on the structure of the fabric. This is normal and does not effect the wearability. There is always at least a 1-2" difference between sizes, so it is very evident from size to size. Please refer to the sizing chart to find the perfect fit for your babe.

Sizing Chart

0-3 months: aprox. 13" circumfrence, stretches another 2-3 inches. Always choose this size for newborns and small babes.

3-12 months: aprox. 15" circumference, stretches another 2-3 inches. This size is best for babies who typically fit in size 6 month or bigger clothing.

Toddler: aprox. 17" circumference, stretches another 2-3 inches. This size is best for babes who are 12+ months in age. These will usually stretch to fit up to 6+ years depending on head size.

Adult: aprox. 20" circumference, stretches another 2-3 inches. 

Always measure your babe to get the perfect fit. Remember, your babe's head will need to fill up the circumfrence of the headband completely in order for it to not slip off.

Babies have very sensitive and impressionable skin. If your headband is leaving a mark, it may be time to size up to the next size.